Services
Everything an IT department does.
Help desk, security, backup, servers, cloud, networks, phones, hardware and compliance, run as one system by one team of engineers. Take all of it as managed IT, or any piece of it as a project.
One team · One number · One standard, everywhere
The whole department
One team does all of it.
Each of these is designed, installed and run by the same engineers, so a problem never falls into the gap between two vendors.
Not sure which of these you need?
Twenty minutes with an engineer. We’ll look at what you have, tell you what’s at risk and what we’d change first.
Managed IT
What’s included. Every line, named.
The services and tools running in your business from the day you sign a managed plan, grouped the way we run them.
01Run
The day to day, handled.
- Unlimited remote help deskA person answers, every ticket written up
- On-site supportWithin 100 miles of Martinsville
- Monitoring & alertingAround the clock: servers, PCs, network, backups
- Patch managementWindows and third-party apps, on a written clock
- Server managementOn-premises, hybrid and cloud
- Network & firewall managementSwitches, Wi-Fi and firewalls
02Secure
Closed in the order that removes the most risk.
- Managed detection & responseEvery alert triaged by a person
- Multi-factor & conditional accessRequired on email for every client
- Email security & encryptionPhishing filtered, sensitive mail encrypted
- Dark web monitoringTold when your credentials leak
- Security awareness trainingStaff who spot the phishing email
- Web filtering & vulnerability scansBad sites blocked, weak spots found monthly
03Recover
For the day something goes wrong.
- Managed backupServers, PCs and Microsoft 365
- Restore testingRestored and opened, on a schedule
- Written disaster recovery planWho does what, in what order
- Recovery objectives in writingHow fast, and how much data, agreed up front
- Cyber insurance readinessEvery question answered from evidence
- Incident responseWe don’t leave until you’re up
04Plan
IT that keeps up with the business.
- Virtual CIO (vCIO)Technology strategy tied to business goals
- Quarterly business reviewsWhat we did, what’s next, what it costs
- Microsoft 365 administrationUsers, licenses and Intune
- Vendor managementWe call your ISP, phone and software vendors
- Procurement & lifecycleHardware and licenses, tracked and refreshed
- Documentation & asset registerEverything written down, and yours
24 named services, one agreement, one number to call. The plan you choose decides the depth; the comparison table shows every line by plan. Managed IT is quoted for your business on a short call with an engineer, and live on day 0.
Talk to an engineerWays to work with us
Buy it the way the work is shaped.
Managed IT
Projects
By the hour
Our promise
Three promises, whatever you buy.
01
We don’t leave until you’re up.
When something stops your business, an engineer stays on it until it works again. Not a ticket that waits in a queue. Not a callback tomorrow. Fixed.
02
We guarantee results.
We do the work properly, write down exactly what we did, and stand behind it. If a fix of ours doesn’t hold, making it right is our job, not yours.
03
It pays for itself. Every time.
Less downtime. Fewer surprises. Licenses and subscriptions nobody uses, found and cancelled. And the bad day that never happens, because someone was watching. If we can’t see it paying for itself, we’ll tell you before you sign.
Get started
Talk to an engineer, not a salesperson.
1‑855‑OPSWORQ855‑677‑9677 · Mon–Fri, 8am–5pm ET
If the business has stopped, call. Don’t use the form.
Tell us what you have and what isn’t working. A person replies within one business day.