OPSWORQ

Help desk & support

Call, and a person who can fix it answers.

Unlimited remote support for everyone on a managed plan, on site when it needs hands, and a clock on every request that you can see. Critical problems reach an engineer in 15 minutes, in writing.

Talk to an engineer Call 1‑855‑OPSWORQ

A person answers · Critical in 15 minutes · Every ticket written up

A pair of headphones resting on a closed laptop, with an orange cable.
Commitment

15 min

Critical: the business has stopped

Commitment

1 hour

High: a team is blocked

Commitment

4 hours

Normal: one person is stopped

Commitment

Unlimited

Remote support for everyone on the plan

What the desk covers

People, devices, software and the network.

If it plugs in, connects or signs in, the desk owns it until it works, including the parts that belong to another vendor.

People and accounts

New starters set up before their first morning, leavers closed the same day, passwords and multi-factor resets done safely.

Computers and devices

Desktops, laptops, phones and tablets: slow, broken, infected or new.

Microsoft 365

Email, Teams, OneDrive and SharePoint, with licenses kept to the people who use them.

Line-of-business software

Supported on your machines, with the vendor brought in directly when the fix is theirs.

Printers and peripherals

Printers nobody can reach, scanners, docks and screens.

On site when it needs hands

Anywhere within 100 miles of Martinsville; remote from the first call everywhere else.

How a request runs

A number, a clock and a written ending.

Every request gets a ticket, a severity and a clock you can see, and it ends with a note that says what was done.

  1. 01

    Raised

    By phone, the portal or a remote session. You get the ticket number and the severity straight away.

  2. 02

    Picked up by a person

    Inside the clock for its severity, by someone who can act on it.

  3. 03

    Kept informed

    Critical issues are updated every 30 minutes and high ones every two hours, whether or not there’s progress.

  4. 04

    Fixed and written down

    What broke, what was done and what would stop it happening again, in your ticket history and your monthly report.

First human response, by severity
SeverityWhat it meansFirst human response
CriticalThe business has stopped15 minutes
HighA team is blocked1 hour
NormalOne person is stopped or slowed4 hours
ScheduledPlanned work and questionsNext business day

Written into the managed IT agreement. High, Normal and Scheduled clocks run in business hours. The clock stops when a person who can act is working the issue, not when an automated reply goes out.

Reach us

Three ways in. All of them reach a person.

1‑855‑OPSWORQ

Call and a person answers. Not a phone tree, not a voicemail maze.
Call now

Client portal

Raise and follow tickets, and see the history of everything we’ve done.
Sign in

Remote session

Let an engineer see your screen while you’re on the phone together.
Start a session

Questions

Straight answers.

Is remote support really unlimited?
Yes, for everyone on a managed plan. We don’t count tickets or minutes. On-site visits depend on the plan, and the comparison table on the Managed IT page shows exactly what each one includes.
How do we reach you?
Call 1‑855‑OPSWORQ, raise a ticket in the client portal, or start a remote session from the support page. Every route gets a ticket number and a severity straight away.
We’re not a client. Can you still help?
Yes. A managed plan isn’t a condition of getting help: you get it fixed first and the conversation second. Get help now.
Do you support our line-of-business software?
Yes. We support it on your machines and network, and work with the software vendor directly where the fix is theirs, so you don’t end up relaying messages between two support lines.
What are your hours?
Monday to Friday, 8am to 5pm Eastern for scheduled work and questions. Response clocks are written into the agreement by severity; the table on this page shows them.

Get started

Talk to an engineer, not a salesperson.

1‑855‑OPSWORQ

855‑677‑9677 · Mon–Fri, 8am–5pm ET

If the business has stopped, call. Don’t use the form.

Tell us how support works today and what isn’t working. A person replies within one business day.

What’s it about? Select all that apply.

A sentence is plenty.

A person replies within one business day. Nothing is sold, and you’re not added to a mailing list.

Prefer to talk? Pick a time for a 20‑minute call (opens in a new tab) Or call 1‑855‑OPSWORQ.

Call Talk to an engineer