Computer repair & on-site support
No contract. No plan. Just fixed.
On-site and remote computer repair for businesses and home offices. $150 an hour, remote work billed in 15‑minute increments, and you don’t have to be a client.
No contract · No minimum on remote work · Same rates for everyone
$150
An hour, on site or remote, business hours
15 min
Remote work billing increment, no minimum
$225
An hour after hours, weekends and holidays
$0
To tell you whether we can help
What we fix
Computers, and the things around them.
Certified computer technicians from the team that runs our managed clients do the repair work. The same standards, the same notes in writing, and a straight answer when a repair isn’t worth doing.
Won’t start
No power, a blue or black screen, stuck on the logo, or a laptop that died overnight.
Virus and ransomware
Pop-ups, renamed files, a ransom note. Cleaned, then checked for how it got in. The first four things to do.
Slow or failing
Machines everyone has learned to work around: storage upgrades, memory, clean-ups and honest advice on age.
Data recovery
Deleted, overwritten, or on a drive that died. A specialist lab when a drive needs one: the evaluation is free, and you approve the price first.
New PCs and Windows 11
New machines set up properly the first time, data moved, and Windows 10 PCs upgraded where the hardware allows.
Printers, Wi‑Fi and small networks
Printers nobody can reach, Wi-Fi that stops at the back office, a router that needs replacing.
QuickBooks, Xero and business apps
QuickBooks certified. Company files, multi-user mode, installs and upgrades, Xero and Wave too, and the vendor call when the fix is theirs.
Office moves
Computers, printers and the network moved, reconnected and working before Monday.
On site or remote
Most fixes start with a screen share.
Remote is faster to start and cheaper to finish. When the problem is a cable, a part or a whole office, we come to you.
Remote
You stay on the phone with the engineer while they connect. Nothing is installed by anyone you haven’t spoken to.
Billed in 15-minute increments, with no minimum. A twenty-minute fix is billed as thirty minutes, not an hour.
On site
Greensboro, Winston-Salem and High Point, and Martinsville and Henry County, and further across the region by arrangement.
A one-hour minimum, then 15-minute increments. We tell you the arrival time on the phone, and the engineer calls if it changes.
Rates
The same rates as everywhere else on this site.
Published, so you’re not wondering. Parts and hardware are passed through at a margin stated before we buy them.
- Remote, business hoursBilled in 15-minute increments, with no minimum$150 / hour
- On site, business hoursOne-hour minimum, then 15-minute increments$150 / hour
- After hours, weekends and holidaysAnd anything you tell us can’t wait$225 / hour
- Telling you whether we can helpAnd roughly what it will takeNo charge
After the fix
The second call is the moment to price a plan.
People call when they’re in trouble. If the same kind of trouble keeps coming back, a flat monthly plan is usually cheaper than the calls, and it comes with monitoring that catches the next failure first.
We’ll tell you honestly whether that’s true for you. Sometimes one afternoon is the end of it.
Questions
Straight answers about repairs.
Do I have to be a client?
Do you charge to tell me whether you can help?
How soon can someone come out?
What if it isn’t worth fixing?
Can you get my files back?
Do you sell computers?
Do you work with home offices?
Book a repair
Tell us what’s broken.
1‑855‑OPSWORQ855‑677‑9677 · Mon–Fri, 8am–5pm ET
If the business has stopped, call. Don’t use the form.
Call if it can’t wait. Otherwise a few lines are enough, and a person replies within one business day with what it will take.