Managed IT · Greensboro · Winston-Salem · Martinsville
Your IT, handled. We don’t leave until you’re up.
Your help desk, security, backups, servers, cloud, network and phones, run as one system by engineers who build infrastructure that isn’t allowed to fail. Watched around the clock. Answerable in writing.
A person answers · Results guaranteed · Critical in 15 minutes, in writing
15 min
Critical response, written into the agreement
Same day
Monitoring live from the day you say yes
72 h
Critical security patches applied
Monthly
Backups restored and opened, not ticked
Services
Everything an IT department does. One team does all of it.
Most businesses juggle a computer person, a phone vendor, a cabling contractor and a security product nobody watches. We replace all of them, so a problem never falls into the gap between two vendors.
Not sure which of these you need?
Twenty minutes with an engineer. We’ll look at what you have, tell you what’s at risk and what we’d change first.
Our promise
Three promises. We put our name on every one.
Plenty of IT companies promise to try. We promise outcomes, and we write them down.
01
We don’t leave until you’re up.
When something stops your business, an engineer stays on it until it works again. Not a ticket that waits in a queue. Not a callback tomorrow. Fixed.
02
We guarantee results.
We do the work properly, write down exactly what we did, and stand behind it. If a fix of ours doesn’t hold, making it right is our job, not yours.
03
It pays for itself. Every time.
Less downtime. Fewer surprises. Licenses and subscriptions nobody uses, found and cancelled. And the bad day that never happens, because someone was watching. If we can’t see it paying for itself, we’ll tell you before you sign.
Sound familiar?
Pick the problem. We’ll show you the fix.
Each one has a specific answer, and an engineer ready to put it in place. No sales pitch required.
Something’s broken right now
Call. We fix first and talk second.
A server that won’t start, email that stopped, a virus, a laptop that won’t boot. You don’t have to be a client. On site or remote, an engineer stays on it until you’re back up and working.
1‑855‑OPSWORQ855‑677‑9677 · Mon–Fri, 8am–5pm ET What we fix, and how fastA computer is slow or failing
Repaired on site or remotely, often the same day.
Slow machines, failing drives, a laptop that won’t start, files you need back. Certified technicians from the team that runs our managed clients do the work, and we’ll tell you when a repair isn’t worth it.
Computer repair & on-site supportOur IT person is leaving
Nothing waits for a handover meeting.
We write down what they know before they go, and monitoring is live the day you say yes. Accounts, passwords, vendors and the things only they knew, documented to one test: could a stranger restore service at 3am?
How onboarding worksOur provider is slow
Critical in 15 minutes. In writing.
High in an hour, normal in four. The clock stops when a person who can act is working your issue, not when an automated reply goes out. And switching doesn’t cost you a day.
Response times by severityOur insurer sent a questionnaire
Answer every question with a straight yes.
We map each question to a control and to the evidence, put the missing ones in place, and help you answer truthfully. Sometimes the answer is that you’re already in good shape.
Cyber insurance readinessWe still run Windows 10
Every Windows 10 PC needs one of three routes.
Upgrade it, replace it, or pay Microsoft for extended updates, which cost more each year and are cumulative. We’ll tell you which route makes sense for each PC, and do the work.
Work out your Windows 10 optionsOur emails land in spam
Usually it’s SPF, DKIM or DMARC.
Three DNS records decide whether other mail servers trust your email, and whether someone else can send in your name. Check your domain in ten seconds, free.
Check your email domainWe need HIPAA, a WISP or CMMC
The controls and the evidence, in place.
We build and run the technical safeguards your framework asks for and keep the records an auditor wants to see. We support your compliance program. We don’t certify it, and we’re not your attorney.
See your industryNo plan needed
No contract. No plan. Just fixed.
On-site and remote computer repair for businesses and home offices. You don’t have to be a client. Won’t start, infected, crawling, a drive that died with the only copy on it: we fix it, and we stay until it works. If you need more than a fix, we’ll say so. If you don’t, we’ll say that too.
- Won’t start
- Virus or ransomware
- Slow or failing
- Data recovery
- New PC setup
- Printers & Wi‑Fi
While you’re asleep
The night shift you never have to staff.
Monitoring doesn’t sleep. Patches land in the window you agreed, backups run and get checked, and a failing disk gets flagged before it fails. By morning, every step is in your ticket history.
Illustrative night The kind of work, not a client’s data.
What’s included by plan
- Patches stagedfor the window you agreed
- Backups runand checked for errors
- Disk alertflagged before it fails
- Off-site copysent and verified
- Phishing messagequarantined
- Overnight login your ticket history
In writing
Hold us to these numbers.
Commitments go in the agreement. Standards are how we run. Every outside figure carries its source, so you can check it.
| Critical (The business has stopped) | 15 min |
|---|---|
| High (A team is blocked) | 1 hour |
| Normal (One person is stopped) | 4 hours |
| Scheduled (Planned work, questions) | Next business day |
Next business day is drawn at the end of the scale.
Written into the managed IT agreement. High, Normal and Scheduled clocks run in business hours. The clock stops when a person who can act is working the issue, not when an automated reply goes out.
| Critical (Security patches) | 72 hours |
|---|---|
| High (Security patches) | 7 days |
| Standard (All other updates) | 30 days |
OpsWorq patch standard. Servers and line-of-business systems are patched in a window you agree in writing, with a restore point taken first. A device that can’t be patched becomes a written exception with an owner and a date.
99.22%
Lower risk of account compromise with multi-factor authentication switched on.
We require it on email for every managed client, or we decline the engagement.
Meyer et al., “How effective is multifactor authentication at deterring cyberattacks?”, Microsoft Research, May 2023.
Working with us
Very good at this. Very easy to work with.
You shouldn’t have to speak IT to get IT done. This is what working with us is actually like.
- A person answers.Call the number and you reach someone who can help. Not a phone tree, not a voicemail maze.
- Plain English.What broke, what we did and what it means for the business, without the jargon.
- Engineers, not salespeople.The person on your first call can design your network, secure your email and fix your printer.
- One standard, everywhere.Every environment we manage gets the same engineers, the same standards and the same response commitments.
- Nothing hidden.Every ticket, every change and every restore test is written down where you can see it.
- Switching is painless.We run alongside your current provider from day 0, so nothing goes unwatched in the handover.
Switching to us
The clock starts the day you say yes.
Monitoring goes live the day you say yes. Your plan is switched on week by week. By day 30, everything is written down, and you get the evidence at every step.
Day 0
Monitoring is live
Proven by a test alert, raised, received and closed. The timestamp stays in the ticket.
Week by week
Your plan switched on
Controls enabled in order and checked against your plan’s list.
Day 30
Documented
To one test: could a stranger restore service at 3am from these pages?
Every onboarding is scheduled, never squeezed in, so each one gets the attention it needs.
How onboarding and switching work
Illustrative. The values show the shape of the report, not a client’s data.
Accountability you receive
Every month, proof of everything we did.
- ResponseHow fast a person reached each issue, against the clock in your agreement.
- PatchingWhat was applied, what wasn’t, and who owns each exception.
- BackupsWhich restores were tested, with the file, the time and who opened it.
- SecurityFindings opened and closed. Where a number isn’t known, the report says so.
Who we work with
Every business runs on the same equipment.
Servers, switches, Wi‑Fi, Microsoft 365 and backups work the same in a clinic, a contractor’s office and a warehouse. Where an industry adds rules of its own, we’ve written them down.
The same plans fit construction and trades · real estate and property management · insurance agencies · architecture and engineering · veterinary practices · logistics and distribution · and any other business, from a two-person office up.
Start anywhere
Check it yourself first.
Free tools, straight answers and our own numbers, open to anyone. Take as many as you like, in any order.
On the record
Everything we claim, you can check.
Our standards, our certifications, the speed of this site and the security of our own email are all public. None of it asks you to take our word for it.
The certifications behind the work
- Microsoft MCSE
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Project+
- Fiber optic installation & termination
- QuickBooks certified
Guides
Straight answers, from the people who do the work.
Written by our engineers. No forms in the way.
One company
IT is one department. The others work with it.
Your website, your automations, the way the business runs and your plans for growth all touch IT. Our departments already work together, so nothing falls between vendors.
Web presence and automation are operations jobs
A website advertises your operations: what you do, where, how fast and to what standard. A site that only says “we do plumbing” tells a customer none of it. Our engineers build the site; what it says, what it does and how it says it come from how your business actually runs.
Automation and AI work the same way. Our engineers put them into play; operations decides which ones make sense for your business, and which don’t.
Web presence at opsworq.comGet started
Call us. We’ll take it from here.
1‑855‑OPSWORQ855‑677‑9677 · Mon–Fri, 8am–5pm ET
If the business has stopped, call. Don’t use the form.
Tell us what’s going on. You’ll talk to someone who can actually fix it, and you’ll leave knowing exactly what we’d do. Pick a time (opens in a new tab) for a 20-minute call, or write to us and a person replies within one business day.